FAQ

This FAQ summarizes common customer service questions for Anker orders.

Where Do You Ship?

We ship from the United States and currently deliver to addresses within the United States.

How Long Will My Order Take?

Orders usually process in 1-3 business days after payment is confirmed. Standard U.S. shipping usually takes 3-7 business days after processing.

How Much Is Shipping?

Free standard shipping is available on all orders shipped within the United States. If expedited shipping is available, any additional fee will be shown at checkout.

Can I Return An Item?

Eligible items may be returned within 30 days from the date of delivery. Returned items must meet the condition requirements described in our Return & Refund Policy.

How Can I Contact Customer Service?

Email us at service@kivus.shop. Customer service hours are Monday-Friday, 9:00 AM-5:00 PM local time, excluding U.S. federal holidays.